Adobe’s Creative Cloud service has been inaccessible through the normal login channels for the past 24 hours. This is a significant disruption to their loyal user-base that includes over 1.8 million designers, Web developers and other creative professionals.
Though the failure was a major blockage for those trying to login to the service, anyone already logged in could continue to work. In a status report Adobe said, “Adobe login is currently offline, impacting access to Adobe services. We apologize for the disruption…We have identified the cause and are working to restore the service as quickly as possible.”
Adobe wrote on their helpdesk, “While the outage continues you can open your Creative Cloud applications successfully, and utilize the software in trial mode,”
In an attempt to pacify users, Adobe suggested using alternative methods to access the service including using the trial mode. “If your trial mode has expired…you will be able to utilize your Creative Cloud applications in a bonus launch state…If your bonus launch has expired then you will be unable to utilize the Creative Cloud applications on your current computer until the outage is complete.”
They have been keeping users updated on developments with regards to fixing the problem. The tweeted, “We are making progress on restoring Adobe login services, and will share more info as it becomes available.”
This is the second blow to the company in as many months as last month start-up Ceros entered into the creative SaaS market, and started to grab market share in an industry that until last month was a monopoly held by almost exclusively by Adobe.