Nordis Technologies, a company that handles innovative customer communications management and payment technology solutions, just revealed that Southern Auto Finance Company, LLC (“SAFCO”), a national auto finance company, will effect its Expresso® customer communications management (CCM) system to make and deliver over 30,000 individualized digital and mailed account statements and other customer correspondence every month.
SAFCO, a florida-based preferred non-prime auto lender who works with some of the largest U.S. dealer groups, has chosen Nordis after a national search for a CCM and mail services provider.
Taking advantage of technology like Expresso is a portion of SAFCO’s greater means of making operations more efficient as it improves service to its growing customer base and enters new markets.
Nordis is assisting SAFCO to streamline its compliance communications. This includes adverse action letters as well as efforts at personalization for monthly loan statements and welcome letters through:
Expresso Archive, which gives real-time access to customer records as well as the means to decipher which documents are preserved and the period of preservation.
Dynamic messaging capabilities to add relevant marketing as well as other personalized content to letters and statements.
There is also an ability to quickly update disclosures and make changes to documents, using CCM best practices including a centralized content library.
Reporting features also exist for easily tracking file processing results, return mail, email delivery results and several other key metrics.
Seamless integration into Nordis Print&Mail production services to provide a secure, end-to-end solution that simplifies the entire process of communications.
Also, following a natural disaster, George Fussell mentioned how they want to be able to quickly reach out to their with customers who are affected, providing them more time as well as options to pay their monthly auto finance bill.