TransPerfect To Open 900 Seat Contact Center In Phoenix
Transperfect is a known leading organization that provides specific services in language and technology solutions for global business. With a service outreach in over 90 offices in about 6 continents of the world and a service supply in over 170 languages, Transperfect remains the largest organization that provides this type of service. The company is fully ISO 9001 and ISO 17100 certified and has global headquarters in New York, with regional headquarters in London and Hong Kong.
Advanced business service providers such as TransPerfect find the quality workforce in Phoenix to be a valuable asset,” said Christine Mackay, Director, Phoenix Community and Economic Development. “Phoenix is well known for an experienced customer service workforce. TransPerfect is capitalizing on that experience and a diverse population with multiple language capabilities to grow in Arizona.”
The new, state-of-the-art contact center that was recently launched in Phoenix, Arizona has a capacity of about 900 individuals, it was designed with major emphasis placed on employee convenience, productivity, and workplace enjoyment.
The newly launched facility majors on the company’s existing Arizona presence, joining its original Tempe contact center, which has housed hundreds of local contact center professionals and remote interpreters since its 2011 opening. The Tempe center is at 1725 W. Greentree Drive and will continue to operate regardless of this new opening.
This singular act has served to create more openings for employment plans to employ more than 1,000 agents and interpreters between the Tempe and Phoenix centers by the end of 2020 which would help to facilitate more company’s growth.
TransPerfect President and CEO Phil Shawe stated, “The demand for contact center support and remote interpretation continues to rise as companies elevate their focus on overall customer experience. Our ties to the greater Phoenix area grow stronger every day, and we expect that Arizona will continue to be the primary hub for our contact centers for years to come.”
