For a long time, Uber has deactivated, essentially firing, drivers who get low ratings. Now, Uber is turning the tables. Well, turnabout is fair play.
Recently, Uber announced that passengers with bad marks from drivers will be kicked off the Uber platform.
In order to be kicked off, users will need to “develop a significantly below average rating,” announced Uber.
If a passenger’s ratings start to decline, Uber will suggest tips for how to improve, such as being polite, not leaving trash in the vehicle and not asking drivers to speed.
Uber will give riders plenty of opportunities to improve their behavior (and ratings) before finally kicking them off the app.
As Kate Parker, Uber’s head of safety brand and initiatives, noted in a blog post, “Respect is a two-way street, and so is accountability. Drivers have long been expected to meet a minimum rating threshold. While we expect only a small number of riders to ultimately be impacted by ratings-based deactivations, it’s the right thing to do.”
Uber drivers have long had to put up with ride cancelers, rude behavior, door slamming, messy eaters, beer drinks, vomit and even people having sex in the car.
As Moira Muntz, Independent Drivers Guild spokesperson noted, “While most riders are respectful, banning riders who threaten driver safety, spew racist rants and disrespect or damage our vehicles is the right thing to do. For too long there has been one-sides accountability, and this is a positive step toward correcting that.”
The act of kicking out disrespectful riders is part of Uber’s mission to get everyone using the app — drivers and riders alike — to treat each other cordially.
The company has recently updated its community guidelines to: treat everyone with respect, follow the law and help keep one another safe.