AskNicely is a platform that helps to create a standard customer experience coaching app on an all- in- one platform. With a client base of over 1,000 businesses globally, they ensure to deliver great experiences using real-time customer feedback. The company was founded in 2014 and has its offices located in various locations including Portland, Oregon and Auckland, New Zealand.
The newly launched customer experience coaching platform is a Performance and Recognition platform is one that fully leverages on proven motivational psychology and gamification techniques as a means to foster proper daily habit of the target audience.
“Incredible experiences start with incredibly engaged employees,” said Aaron Ward, co-founder and CEO of AskNicely. “We designed Performance & Recognition for them—for employees who have the most power to actually impact customer experience, and drive long-term outcomes like loyalty and advocacy. It’s the world’s first customer experience coaching platform that fits in your pocket.”
“Imagine, as an executive leader, knowing that every employee is focused every day on exactly what they need to do to create awesome customer experiences,” said Ward. “This new module applies technology to effectively have a daily personal coaching conversation with hundreds or thousands of front-line employees.”
The platform is centered on the pre- existing background of AskNicely customer feedback software, by motivating and empowering the front-line employees who interact with customers every day. Employees can now track their own specific NPS ratings over time, see how they rank compared to peers, and receive achievement badges for performance milestones. When customers leave feedback about their service, employees receive push notifications and immediately understand when they’re creating a positive experience for customers, and where they may need to improve.
“We began by building the best software for measuring customer experience. Now, we’re revolutionizing the way those experiences are delivered,” concluded Ward. “This new platform empowers front-line heroes to create exceptional experiences for every customer, every day.”