eSSENTIAL Accessibility Review

After winning multiple accessibility awards for cutting-edge accessibility services, platforms, and technology, eSSENTIAL Accessibility has quickly become one of the most popular and innovative accessibility services available today. Partnering with some of the world’s most popular brands, such as Merck, PNC, Samsung, and Kraft, eSSENTIAL Accessibility makes updating your website and managing your company’s online accessibility easier than ever.

The importance and value of having an accessible website can’t be overstated. eSSENTIAL Accessibility even brings it up on the home page of the site, stating that one in five people self-identify as having a disability, and the disability market directly touches over 50% of the overall consumer market. Not only is making your website accessible the right thing to do, but it’s also good for your business growth.

why inclusiveness matters

Updating your site to remain compliant with accessibility guidelines sounds complex, but when you use eSSENTIAL Accessibility, your site can be updated in no time at all. Offering a wide range of accessibility services that meet the needs of countless businesses, it’s time to take your website to the next level by partnering with eSSENTIAL Accessibility. In our eSSENTIAL Accessibility review, we’ll discuss some of the fantastic features, services, and support that you’ll receive when you sign up.

Pricing and Value

eSSENTIAL Accessibility does not outwardly publish pricing on their site because they price their services on a per-project basis. There are tons of accessibility services to choose from, meaning each business may have a completely different, customized accessibility package based on their needs. While we can’t tell you how much you’ll pay for the services, we do enjoy the fact that they don’t take a “one price fits all” approach.

A combination of services and features that’s perfect for one business may be completely wrong for another and setting up accessibility services in just a few package options may not provide the support and features that many businesses need. This “create your own package” model allows businesses to get exactly what they need and avoid paying for things they don’t.

essential features-800


There’s so much to love when signing up for eSSENTIAL Accessibility. As we mentioned, you can pick and choose the features and services that your business needs, that way you’re ready to welcome new customers to your online store and promote accessibility within your industry. The services are set up into three general categories that allow you to customize and tailor your accessibility solutions: Web Accessibility, Assistive Technology, and Brand Disability Channel.

eSSENTIAL Accessibility is designed to ensure that your site remains compliant with WCAG 2.0 and 2.1, as well as other guidelines such as ADA, ACAA, Section 508, and AODA. Some of the incredible features that you can select include:

  • Ongoing web accessibility monitoring
  • Web accessibility audits, evaluations, and remediation
  • Multimedia accessibility
  • PDF remediation
  • Training
  • Official accessibility statements
  • Assistive technology tools
  • Streamlined user experience
  • Analytics and metrics
  • On-page accessibility solutions

These are just a few of the many fantastic features available when you sign up. eSSENTIAL Accessibility was truly designed to be your one-stop shop for all of your business accessibility needs.

needs and features

We particularly appreciate the Brand Disability Channel option. When you enable this option, users will be able to click an eSSENTIAL Accessibility icon on your web page. They’ll be taken to a separate landing page where you can promote your business inclusivity, accessibility efforts, and so much more. By setting up a dedicated area on your website to recognize and support users with disabilities, you’ll make a much larger impact on your customers as a whole.

Setup Process

Setting up your suite of accessibility tools that you’ll get with eSSENTIAL Accessibility is simple and straightforward. When you begin your partnership with eSSENTIAL Accessibility, you’ll work one on one with their team to customize your accessibility services and features.

They will also help you get your accessibility services integrated into your website. All it takes is placing a few lines of code directly into your site’s code, but if you’re not tech-savvy and need help getting your services set up, you’ll always get the help you need.

Customization and Design

Customization and design are both somewhat limited when using eSSENTIAL Accessibility, but you’ll have a support team that will work with you on integrating the software onto your website to match your business branding and themes.

Rather than leaving the design up to you in your own dashboard or toolkit as you’d see with other accessibility services, you’re going to get a personalized support experience for all of your accessibility needs.

Customer Support

The Resources page on the eSSENTIAL Accessibility site is one of the most robust resource pages we’ve seen to date. There are tons of extremely helpful how-to guides, troubleshooting steps, and blog posts.

Broken up into four categories, you’ll find all the information you may need to learn about accessibility, get ideas for your business, and resolve any issues that you may be having with your services. The first section, titled Whitepapers, houses tons of helpful guides and tools that you can use to enhance your business’ accessibility on the web. For instance, you can download a WCAG 2.1 guideline and checklist, or download information on inclusive digital marketing.

There are also case study documents that you can download to see the real-world impact that eSSENTIAL Accessibility has had on some of the world’s most successful companies. If you’re not convinced that accessibility services are right for your business, look no further than these case studies that highlight what accessibility services can really do.

Finally, you can review pre-recorded webinars that provide information on accessibility around the globe. You’ll hear from business leaders around the world advocating for an inclusive online experience and how important it is for businesses to make their websites accessible.

In addition to the incredibly valuable Resources page, you’ll also have live support that you can contact. Even if you’re not an eSSENTIAL Accessibility customer, you can contact the team using any one of the contact methods. When you head over to the Contact page on the site, you’ll have the option to submit a form right on the page. While this isn’t the fastest option, you’ll get a response in just a few business days.

You can also contact the support team on social media (Twitter, LinkedIn, and Facebook), via phone, or you can even send them a fax. There are tons of ways to contact them regardless of where you are in the process. Before you even sign up for your service, you can also request a free demo of the service to ensure it’s right for you and your business.


eSSENTIAL Accessibility provides a lot of value for their clients, from personalized packages and pricing to tailored support and fantastic resources at your disposal. Accessibility is something that all businesses should prioritize, but unfortunately, not many of them do. eSSENTIAL Accessibility has helped some of the top businesses in the world create an accessible online environment while also growing their business by allowing more customers to access their site, use their services, and buy their products. When it comes to web accessibility services and features, eSSENTIAL Accessibility is one of the best companies around.