SugarSync Review

Launched in 2008 and managed by online backup experts and enthusiasts, SugarSync is a well-known leader in the backup industry. In fact, you will be hard pressed to find a potential customer looking into an online backup provider who has not heard of SugarSync. From Bloomberg to PC Magazine to the Wall Street Journal, SugarSync has received extensive positive press and rightly so. Many online backup services are geared either for business customers or individuals. SugarSync is the first service provider we have come across that is equally as good for both businesses and individuals. Needless to say, SugarSync offers a wide selection of features that will impress even the most technically savvy IT manager while easing stress off of an individual with no prior experience. Additionally, their customer support is second to none. This alone makes SugarSync a top online backup destination.


We were blown away when we tested the array of features; SugarSync does not disappoint. Every feature you would expect in a top tier online backup provider is provided. One feature we would like to emphasize is the sharing of links, files and folders. While every major backup service generally offers this feature, the SugarSync development team put in a significant amount of effort in making this a simple to use feature. Applying folder permission to certain accounts was a very enjoyable process for us. Aside from file sharing, some of the main features and benefits offered by SugarSync are:

  • Automatic backup
  • File versioning & recovery
  • Mobile access (Apple and Android devices)
  • File synching across multiple computers/devices
  • File sharing
  • Access anywhere
  • Drag & drop
  • File Manager

We would also like to point out that we omitted the amount of storage space offered by SugarSync, which is noted under the pricing section of this review. SugarSync does not offer unlimited storage space like some of the other major online backup services. However, it should be noted that the value for your money is one of the best in the industry.

Ease of Use

The online backup reviews from customers of SugarSync offers either a very positive or very negative perspective on how easy their system was to use. We decided to put this debate to rest, yet we encountered something completely different. SugarSync offers an intuitive system and their file manager was very simple to work with. As noted above, sharing files or folders was a far easier task than through any other backup company. While our overall experience was certainly not the best, it was delightfully consistent and most certainly ranks in the top ten in regard to ease of use.


SugarSync Backup Process


SugarSync makes a point not to overwhelm potential customers when it comes to their pricing. Many competitors will offer over a dozen pricing options, some of which have variations of each of those which can amount to over 50 different pricing plans. SugarSync offers plans that are both directed for businesses and individuals, however if you are a business, SugarSync offers one of the best value propositions. Moreover, SugarSync exudes confidence by offering a free 30 day trial with each plan. That being said, here are their payment plans:

  • 60GB – $7.49/month or $74.99/year (save $15 if you pay annually)
  • 100GB – $9.99/month or $99.99/year (save $20 if you pay annually)
  • 250GB – $24.99/month or $249.99/year (save $50 if you pay annually)
  • 1,000 GB – $55/month or $550/year (save $110 if you pay annually)

SugarSync also offers custom made plans. Simply get in touch with them through any customer service channel and you can tailor a plan that will fit your needs.


As per their website, SugarSync makes it well known that your security is their top priority. Before your files are even moved, SugarSync makes sure your data is secured by Transport Layer Security (SSL 3.3) encryption. Once this is verified by SugarSync, your data is moved to their servers which is secured by a 256-bit AES encryption. In short, your data is as secure as possible.

Customer Support

Try and find an online backup company with better support than SugarSync. What other service offers this many outlets of customer support? Should you need assistance, you can get in touch with SugarSync via 24/7 phone or email support. You also have the ability to connect with them via almost every single social media channel – Facebook, Twitter, Google+, LinkedIn, YouTube, their own personal blog – SugarSync has it all. They also offer very intuitive video tutorials and a broad FAQ section.


SugarSync offers superior features while providing the best in customer support. Their pricing is ‘one size fits all’ and the value for your money really shows. Additionally, they stand behind their service by offering a 30 day free trial. It is no wonder why SugarSync is such a well-known and respected leader in the online backup industry.